Support

The significant elements of our support model are:

• We support the traditional Religious market by telephone consultative assistance

• Support is both assisted and unassisted by the use of telephone (866 numbers)

• The support specialist responds to the email, text, or phone call in a timeframe specified in the SLA. He or she questions the end user to ascertain the problem and help to correct it over the phone or sends out new parts, equipment, or a quote to replace or repair to the end user in accordance with the SLA.

• When we ship new equipment out to an end user, the support specialist records the serial numbers, configuration tables, and tracking information in our database.

• Service contracts billed six months in advance upon deployment of each SLA payments due for the remainder of the contract sent quarterly.